Are they licensed and insured?
Many homeowners assume that all plumbers and HVAC contractors are licensed. This is not always true. Ensure the plumber and/or HVAC company you are hiring is licensed and insured. Your recourse in case of damages or mishaps depends on it!
Be wary of over the phone estimates
Asking a plumber or HVAC contractor for a price over the phone is like asking a mechanic what it’s going to take to fix your car. Plumbers and HVAC contractors who give prices over the phone don’t know all of the circumstances that surround your plumbing, heating, or air conditioning issue, and won’t until they complete an on-site assessment. Phone estimates are sometimes used as a tactic to lure a consumer into thinking that they are getting a deal, just to find out that the bill they receive wasn’t what they were quoted over the phone. Get a plumber or HVAC service technician onsite and ask for a total cost & hard quote to complete the work at hand.
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Take caution in “Time & Material” plumbers
Plumbers and HVAC contractors who charge for “Time & Material” instead of giving fixed or hard quotes pose a problem for both them and you.
Set your expectations, and expect them to set his!
Some plumbers write a one-line estimate that says something along the lines of “replace water heater.” This tends to be troublesome for you, the customer.
The list goes on and on, make sure both you and the plumber specifically agree in writing to the terms. If you have certain expectations, have the plumber document them on his quote prior to starting the work.
Know who you’re dealing with
Does the company you’re about to employ drug tests and complete background checks on their technicians? Remember, this is your home or business we’re talking about!